CUSTOMER SERVICE

CONTACT US

Have questions ?

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

You can also email us at: info@mysite.com

or fill in our contact form:

CONTACT US

Have questions ?

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

You can also email us at: info@mysite.com

or fill in our contact form:

FAQ

Frequently Asked Questions (FAQ)

01

Shipping & Delivery

Charmed by Zo has expanded from local deliveries in Grenada to full e-commerce shipping, making our pieces accessible to customers in other regions.

Please note that shipping is done through the local postal service in Grenada, W.I. Delivery can take up to 2–3 weeks depending on your location and customs processing times.

03

❓ Will I have to pay import duties or tariffs?

Yes. Charmed by Zo does not cover tariffs, duties, or taxes—these are the customer’s responsibility and are collected by your local customs authority.
USA: Import duties vary (0–20%+ depending on the product).
UK: Most Grenadian products are duty-free under the CARIFORUM–UK agreement, but VAT/fees may still apply.
Canada: Most items are duty-free under CARIBCAN, except footwear, handbags, leather goods, and lubricants.

05

Part of my order is missing

We’re sorry to hear that part of your order is missing. Please provide us with a screenshot of what you received and a screenshot of your order confirmation. This will help us assess the situation.

Based on the review and the instructions you provided, we will either arrange to send the missing item to you or process a refund for the item not received. Please email these details along with your order number to officalcharmedbyzo@gmail.com

07

Do you offer or accept refunds?

No. All sales are final. We do not offer refunds or exchanges. Please review your order carefully before completing your purchase.

09

How Do I contact customer service if i have issue with my order?

If you encounter any issues with your order, you can contact our customer service team in the following ways:

Email: Send an email to officalcharmedbyzo@gmail.com with details of your issue, including your order number and a description of the problem.
Phone: For urgent matters, you can reach us by phone. Please ensure you have your order number handy when calling.
Live Chat: Visit our website and use the live chat feature (if available) to speak directly with a customer service representative.
Social Media: Reach out to us through our social media channels if you prefer. We will respond as quickly as possible.

Please provide as much information as you can to help us resolve your issue efficiently. Your satisfaction is our priority!

02

Return of Damage/Bust Bracelet.

Return Policy Summary

Eligibility: Returns for local orders must be requested within 24 hours of receiving your bracelet. Items must be in original condition with tags and packaging.
Non-Returnable: Custom, personalized, or final sale items cannot be returned.
Process: Email: officalcharmedbyzo@gmail.com with your order number and reason for the return to get a Return Authorization (RA) number and instructions.
Damaged Items: Report any damage within 24 hours with a picture of the item. We’ll arrange a replacement or refund upon verification.
Refunds: Issued within 7 days after we receive and inspect the returned item. Shipping costs are non-refundable.
Exchanges: We don’t offer direct exchanges.

For any questions, please contact us at: officalcharmedbyzo@gmail.com

04

When will i know my order will be ready for pick up/Will be Delivered?

You will receive a notification via email three days before your order is out for delivery or ready for pickup. Please make sure your contact information is up-to-date so you don’t miss any updates.

06

You’ve sent me the wrong items

We apologize for the inconvenience of receiving the wrong items. Please follow these steps to help us resolve the issue:

Contact Us: Email us at officalcharmedbyzo@gmail.com with your order number and a description of the incorrect items received.
Provide Documentation: Attach a clear picture of the items you received and your order confirmation for reference.
Resolution: We will review the details and arrange for the correct items to be sent to you or process a refund, depending on your preference.

Thank you for your understanding and patience as we correct this issue.

08

What should I do if my order doesn’t arrive?

Check the Tracking Information:
- If you were provided with tracking information, check the status of your delivery through the tracking link or the courier’s website to see if there are any updates on your order.
Contact Customer Service:
- Email us at officalcharmedbyzo@gmail.comwith your order number and details of the issue. We will investigate the status of your order and provide assistance.
Wait for the Expected Delivery Time:
- Occasionally, deliveries can be delayed due to unforeseen circumstances. Allow some extra time beyond the estimated delivery date to account for any delays.
File a Claim with the Courier:
- If the tracking information shows that your order was delivered but you didn’t receive it, you may need to file a claim with the courier or delivery service to report the issue.
Request a Refund or Replacement:
- If your order is confirmed as lost or undelivered and we cannot resolve the issue, we will offer a refund or send a replacement item.

Please keep us updated on the status of your order so we can help resolve any issues promptly.

10

Delivery - How much is it and how long does it take?

Cost: Delivery fees vary depending on your location. Please check the checkout page for exact shipping costs. local Pickup is free.
Timeframe:
- 2-3 weeks

Please ensure your contact details are accurate so we can keep you updated on your order status.